Privacy Policy

1. Introduction

Welcome to LUMACORP, an enterprise warehouse management platform operated by Azotos ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By accessing or using LUMACORP, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account information (name, email address, phone number, company name)
• Profile information and preferences
• Payment and billing information
• Communication data (support tickets, emails, chat messages)
• User-generated content and data uploaded to the platform

2.2 Automatically Collected Information

When you access our services, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Location data (approximate location based on IP address)
• Cookies and similar tracking technologies
• Log data and analytics information

2.3 Business Data

As a warehouse management platform, we process business data you upload, including inventory records, shipment information, order details, and other operational data necessary to provide our services.

3. How We Use Your Information

We use the collected information for:

• Providing, maintaining, and improving our services
• Processing transactions and managing your account
• Sending administrative information, updates, and security alerts
• Responding to your inquiries and providing customer support
• Analyzing usage patterns and optimizing platform performance
• Detecting, preventing, and addressing technical issues and security threats
• Complying with legal obligations and enforcing our terms
• Sending marketing communications (with your consent)

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze trends, and gather demographic information. You can control cookies through your browser settings, but disabling cookies may limit certain features of our platform.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they expire).

5. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
• Business Partners: With your consent, for integrated services and features
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Protection of Rights: To protect our rights, property, or safety, or that of our users

We do not sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Incident response and breach notification procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at privacy@azotos.com.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions, to protect your data in accordance with this Privacy Policy and applicable laws.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: